- #Happyfox chat reviews full#
- #Happyfox chat reviews Offline#
- #Happyfox chat reviews professional#
I ask for updates on the technical issue and they do not even reply. My portal now launches in a mix of German localization and English - hard to work with, and of course, a ticket system is used constantly and daily. I don't know what has changed there, but what they deliver is a total disaster: there is a new iPhone app v2.0 that you can't use practically - all of the features of v1.0 do not exist any longer, to the point that this app can not be used to work: No search functionality No canned replies (prewritten ticket replies) No knowledge base access No select access to tickets by status All this was there in v1 - why would you launch this v2 without access to vital parts of the service? It appears to me like there is a fundamental flaw in management. This was completely overturned about half a year ago (summer 2020), and I'm not too fond of this service.
#Happyfox chat reviews professional#
In case of technical problems, there was immediate and very professional help. We have been using HappyFox Ticket System since September 2019.
This is handy in scenarios when using a computer for audio might not be possible.Change from great to total disaster - STAY AWAY
Call Me Option The Call me feature gives users a way to join the audio portion of a meeting by phone. Agents only see pages that have been allowed with co-browsing, not any other open browser tabs or applications on a customer's device. As a result, they are able to provide real-time, customized assistance with complex processes. Agents can access and communicate with customers' web browsers in a matter of seconds with the click of a button. Co-Browsing Co-browsing allows agents and customers to practically be on the same page. Video Chat Make conversations more personal with video calling between your agents and your visitors. Agent scheduling helps generate reports that equate schedules to agent results and allow for the identification of schedule anomalies for agent assessment and coaching. Supervisors must be able to make changes on the fly. #Happyfox chat reviews full#
Agents call in sick, and some just aren't working to their full capacity.
A knowledge database includes information on a specific material or general method of study, as well as information such as monograph revision history, comprehensive information on current work, or links to standard catalog numbers, among other things
Knowledge Database A knowledge database is more than just a set of documents stored on servers.
#Happyfox chat reviews Offline#
Offline Form Offline forms feature allows your team to collect important information even when they have limited or no internet access. Persistent chat rooms are where you can communicate and collaborate with a group of people who have a common area of interest. Persistent Chat Persistent chat lets you create topic-based discussion rooms that persist over time. It's also a great way for new agents to get up to speed faster by relying on a body of information that's already been developed. Agents may ask visitors for more details or provide specific answers by using commands (or selecting from a menu). This means quicker, more consistent responses. Shortcut Messages Shortcut messages allow you to configure an unlimited set of pre-canned responses that agents can use to quickly reply to frequently asked questions. Transfers Transfer of calls from one operator to another with just one click. It involves creating the segments you require to reach the exact visitors you need and achieve your business goals. Visitor targeting enables businesses to personalize their content and target experiences to specific visitor segments. 
Visitor Targeting Visitor targeting is used to get the right content to the right visitors with flexible segments that are always up-to-date.
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