If you’re getting Universal Credit and you’re working, you’re only eligible for the Fuel Direct Scheme if your earnings are less than your ‘work allowance’.
income-related Employment and Support Allowance.To be eligible, you must be getting one of the following benefits: It can be more convenient than having a prepayment meter fitted (which your supplier might try to do if you can’t agree a payment plan) and you won’t risk running out of gas or electricity.
You might be able to repay your debt directly from your benefits through the Fuel Direct Scheme.Ī fixed amount will automatically be taken from your benefits to cover what you owe. If you agree, they might take an extra amount for your current use. don’t use any contact details from the possible scam.don’t give out any personal information or bank details.Some scammers are pretending to be from energy companies to get your personal information. There are different things you should do if you can't afford to top up your prepayment meter. This page can help you if you pay for your energy after you use it - for example by monthly direct debit or quarterly bill.
Bills you have to pay monthly how to#
This protects you from being disconnected in the future.įind out how to contact your supplier about a problem. If your supplier doesn’t disconnect you, you should still arrange to pay what you owe them. For example, tell them if your income has been affected by long-term symptoms. If you’ve missed payments because of coronavirus, you should explain this to your supplier. Check what to do if you’ve been told your energy supply will be disconnected. If you don’t try to negotiate with your supplier, they might threaten to disconnect you. You should try to negotiate a deal that works for both of you. Your supplier has to help you come to a solution. If you’re struggling to afford your gas and electricity bills, contact your supplier to discuss ways to pay what you owe them.
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